• Posting standard practices for physician groups using a lock box:
  
  • Payments are posted the same day that the bank receives the batch
    
  • Batches are converted to electronic images before moving to posting area
• A lock box-type system is available in the IHBS Secure Document Department
  
  • Mail goes to IHBS PO Box
    
  • It is then batched by client, opened, scanned, batched into pay types and balanced
    
  • Bank deposits on behalf of the client are made daily
    
  • Electronic images are used to post line items to patient ledgers
    
  • Images are stored by client, by date and by batch for easy retrieval
• All EOB line items are posted
  
  • Payments, co-pays, co-insurance, deductibles and denials 
    
  • EOB’s with inappropriate denials, bundling, or short pays are sent to the follow-up and recovery department
    
  • All but Medigap piggybacked claims generate an automatic release of a secondary claim

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